Returns Policy

We are available Monday to Saturday 10:00 a.m. to 6:00 p.m. for Limited Browsing, Order Pickup, Phone Orders, and Contactless Parking Lot Pickup.  Order online 24 hours a day.

**Free Local Area Delivery on Tuesday and Friday**

Please Note:  Many of the high demand books that say 'On our Shelves Now' are on hold for other customers.  You can place an order and we will let you know when they come back in stock.  Thank you for your patience.


  • Any books purchased after February 29, 2020 -- You have until July 31, 2019 to return.
  • Please provide your online order number if you ordered online.
  • No receipt needed to get a refund to your credit card.
  • Starting August 1, 2020 - Regular returns policy applies.

Returns of merchandise purchased from Books on the Square will be permitted only if presented in saleable condition and within the time period listed below.


  • Returns accompanied by the original sales receipt must be made within 30 days of purchase. The purchase price will be refunded in the same form of payment as the original purchase, exceptions for cash and check, which will be refunded in the form of a store credit.


  • Returns without a receipt must be returned within 30 days of purchase date and must be presented in saleable condition. Exchanges without a receipt are eligible for an exchange or store credit only.
  • Sealed items, such as audio books, puzzles and calendars are non-returnable unless damaged or misprinted. Damaged items are subject to the same time period and receipt requirements listed above and can be exchanged for the same item only.
  • Gift certificates, used books, clearance or bargain items, college and testprep cannot be returned or exchanged.

Returning books is completely hassle-free. Return your book within 30 days from the date on the receipt, in saleable condition and accompanied by the store receipt and original packing slip, and we will credit the same card used to make the purchase. Shipping costs are not refundable unless the return is due to a fault on our end.

  • Books on Tape, Books on CD, or Tapes that have been opened are not returnable unless damaged or misprinted. Any defective item(s) will be replaced with the same item(s).
  • Travel, College, Test, Textbooks, and Restaurant Guides are not returnable.
  • Opened software is not returnable.

Send returns to:
Books on the Square Mail Orders
471 Angell Street
Providence, RI 02906 USA

We recommend using UPS, FedEx, or insured parcel post.